Answered question

mobile internet

my mobile internet is not working, air plane is closed, wifi is closed.
i restart many time but no solution.

please help me

RAMZI
RAMZI

RAMZI

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Are you on a Fizz EXT network ??

 

If this is the case you will have to configure your access point ( APN ) correctly, this is the most common problem.

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

 

Even on the regular fizz network you can have problems with wrong APN config so I still suggest you verify the configuration.

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Other answers

Felix is correct
The APN likely needs to be corrected or entered
It sometimes autedetects as Videotron
This usually works but can cause issues, especially on Fizz-EXT
=
Here are theFizz APN settings:

APN: mobile.bm
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
APN type: default,mms,supl

Nini
Nini

Nini

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Communicate with them by messenger, that’s what works best for me.Good luck!

vanigh published this full configuration here
https://community.fizz.ca/questions/2190028-fizz-mobile-videotron-apn
.
Name: FIZZ MMS
APN: mobile.bm
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mms.mobile.bm
MMS proxy: mmsproxy.mobile.bm
MMS port: 80
MCC: 302
MNC: 500
Authentification type: Not set
APN type: mms
APN protocol: IPv4
APN roaming protocol: IPv4
Enable/disable APN: checked
Bearer: LTE
Mobile virtual network operator type: GID
Mobile virtual network operator value: 55
Bearer LTE value was default
Network operator type was Default

Alice
Alice

Alice

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Sometimes with iPhone you just need to get the last iOS and everything get ok
(Accept when you receive the new config proposition from your phone)

Berts
Berts

Berts

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Call Fizz by chat or messenger....

Ramzi

What type of phone do you have, Android's setting is different than iPhones

For Android phones here is the APN Settings, Start a new one if you can, save at the end and reboot your phone, if you have iPhone let us know for further help.

Name: Fizz Mobile
APN : mobile.bm
Proxy : Not Set
Port : Not Set
Username : Not Set
Password : Not Set
Server : Not Set
MMSC : http://mms.mobile.bm
MMS Proxy : mmsproxy.mobile.bm
MMS Port : 80
MCC : 302
MNC : 500
Authentication Type : Not Set
APN type : default,mms,supl
APN protocol: Ipv4
APN roaming protocol: Ipv4
Enable/disable APN: APN Enabled
Bearer: Unspecified
MVNO type : None
MVNO Value : Not set

Smilemars
Smilemars

Smilemars

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Did you try to turn on the mobile data option on your phone?