Answered question

Changing Address didn't change and my appointment was missed? But my internet was delivered and is working

I just moved, but the address of my account hasn't changed because it says I missed the appointment. But I didn't miss the appointment because my internet was delivered and is functioning properly. I don't want to make another appointment to change my address because that will send another technician and waste their time.

So now I don't know how to change my address. Does anyone know how I can change my address without making a new appointment?

Lianne
Lianne

Lianne

User level
Level
0
3 / 100
points
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

You must contact the support to have the situation rectified

We are users and we cannot do much

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/solutions, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Hello Lianne,

I'm really sorry to hear about your issue!

I've just checked your account and I see that one of my colleagues has already opened a ticket and informed our technical team to check it further. Once we'll see an update on your ticket, we'll notify you right away via email. I really hope this situation will be resolved soon!

Enjoy your day!
Radu