using fizz in USA?
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sonia A. #13708
Posts: 4 ✭✭
in My Mobile
hello, i went to USA for 10 days for a visit so i purchased voice 60 minutes, i barely talked 10 minutes and poof they are gone. moreover i purchased data to use for roaming turned out that the data i purchased is just add on to use in Canada, and when i contacted support their answer was they can't refund and they can't switch those purchased data to USA data. so now i am out of 40$ in data that i don't need!! awful just awful
14
Answers
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Please talk to a representative.6
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Sonia,
Communicate with Fizz support customer service by chat:
https://fizz.ca/en/faq/resolving-issues
or by facebook:
https://facebook.com/fizz.ca/ Click: Send Message5 -
I have a Canada/US plan so I pay no extra for talk, text or data in the US.
You should speak to support - sounds like you have - but I am not sure what they can do. Look at it this way, you could pay $40 / month for a similar plan with another provider. If you spent money for more data at least it rolls over and you can gift it.
I suggest you try support again:
https://facebook.com/fizz.ca/
Click: Send Message7 -
Communicate with them by messenger, that’s what works best for me.3
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The same thing happened to me, sad, sad , sad. You can't make any mistake with Fizz they are ruthless in that case. Like you said 40$ down the drain..... its a one way thing with Fizz, they can messed up as much as they can... But WE, the customer are not allowed to do that.
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Don't rush to make purchases as the service is prepaid.
I suggest to do your research first.
This forum can be very helpful.
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