Answered question

Hi, I lost my Fizz sim card what should I do?

Hello, I lost my sim card. I put it on my wallet but I somehow lost it. What should i do? Will Fizz gonna provide me a new Sim card and cancel the previous one? If yes, how much do I need to pay for it? Any idea?

Vinny
Vinny

Vinny

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0
1 / 100
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Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Vinny,

I see that you've already contacted us via live chat and one of my colleagues provided you the necessary information. Your plan is now suspended and I see that you've already ordered a new SIM card. Once you'll receive it, please contact us again by chat and we'll help you to change it and keep the same number.

Have a very nice day!
Radu

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Other answers

 
If your SIM card was active you have to do this first and after go down the page to replace your phone and reactivate your suspended plan.
 
Notify Fizz immediately about the loss/theft so we can suspend your plan

To ensure that no one can fraudulently use your plan, log into your account immediately and fill in the following form: Report a lost or stolen phone/SIM.

  • If you have more than one Fizz phone number, indicate which number is associated with the missing phone/SIM.
  • If you know your phone’s IMEI, please include it in the Report a lost or stolen phone/SIM form. If not, indicate your phone’s brand and model.

You can find your phone’s IMEI on the original packaging for your phone and in the documents included with your phone when you bought it. 

Your plan will be suspended the minute you submit the Report a lost or stolen phone/SIMform. 

Once your plan has been suspended:

You are responsible for all charges associated with using your phone until you report its loss or theft to Fizz.

Replace your phone and reactivate your suspended plan

To reactivate your Fizz plan:

  1. Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
  2. Acquire a new phone.
  3. Unblock your plan by sending us a form Report that you found your phone/sim
  4. Reactivate your Fizz plan on your new SIM card. When you have your new phone and SIM card, it’s time to reactivate your suspended plan on your new SIM card. This process will cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage Change SIM card).

If you found your Phone/SIM card, you can also reactivate your old SIM card / black list phone.

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points
Order a new SIM card for $10 and use it to replace your old SIM card

 

To replace your SIM card:

  1. Order a new SIM card. Log into your account to order a new SIM card (My plans > Manage Change SIM card). A new SIM card will be delivered in the following days, depending on the chosen delivery method.
  2. Reactivate your Fizz plan on your new SIM card. When you have your new SIM card, it’s time to cancel your old SIM card. Log into your account to change your SIM card (My plans > Manage Change SIM card).

 

MichelP
MichelP

MichelP

User level
Level
4
5000 / 5000
points

Vinny,
Please follow the recommandations of Fling.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Communicate with Fizz using messenger as soon as you can.They usually fix my problems quite fast.Good luck with this.

Bruno
Bruno

Bruno

User level
Level
1
159 / 750
points

report it to custumer support

Veronica
Veronica

Veronica

User level
Level
0
43 / 100
points

You need to reported inmediatly. You will need to get another one. Good luck