Answered question

Whats does it mean: You have reached the maximum number of credit cads allowed on an account? I can't pay

Whats does it mean: You have reached the maximum number of credit cads allowed on an account? I can't pay

Karen
Karen

Karen

User level
Level
0
1 / 100
point

Hello Karen,

If you got this error message on your account, to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca or open a contact form from your account (My plans - My profile - Contact forms).

Have a nice day!
Radu

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

You need to contact the support in order to reset the limit

Tip for the billing address associated to your credit card

When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:

  • The name of the street (Ave, avenue)
  • Special works (Saint, St, Ste)
  • Hyphens
  • Spaces
  • Spelling
     

Tip: Make a copy and paste of what is written in your bank account.


If the address and postal code that you associate to your payment method are not identical to that declared to your bank, you won’t be able to add this payment method.

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Gswim
Gswim

Gswim

User level
Level
2
1645 / 2000
points

This problem happens to a few people. Like Mike said, you have to contact Fizz Support to solve this problem.

Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message by Facebook Messenger: https://facebook.com/fizzca.

You might have tried several cards which were not successfully added, then they need to review the reason.

Contact them to remove the limitation.