Unanswered question

Unfortunately, you'll have to wait after 01/12/2019 to make any change to your rewards?

I reached Level 3 and unlocked a new upgrade slot. When trying to apply an upgrade to that slot (500mb data), I get the message "Unfortunately, you'll have to wait after 01/12/2019 to make any change to your rewards.". And that upgrade slot remains empty indicating that the upgrade didn't go through (I was expecting it to say pending activation). 

Sure I could wait until 01/12/2019 but then the upgrade won't actually be effective before 01/01/2020 when the following billing cycle begins. 

Has anyone had this issue? How do you resolve it and apply the upgrade so that it goes into effect for the very next cycle? 

Answers

Never happen to me yet. Lately few members got the same problem. I would contact Support/Customer Service Tommorow to tell them and i'm sure they will be able to fix this. Like you said, you should be able to put your bonus right away and it takes effect the next billing cycle.

Rosalie
Rosalie

Rosalie

User level
Level
0
11 / 100
points

I had this issue and you really just have to wait ...

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

On the community multiple people reported the same problem

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Khal,
On the community, so much people have reported this problem.
Please, to ask for help,
Try Fizz's chat when It will be available (8h00 to 21h00) tomorrow.
First, open a session online and go in your account.
Type this web adress:

https://fizz.ca/en/faq/resolving-issues

A green bublle chat will appear , when you see it, click on it. Your chat session is active with them.

kk
kk

kk

User level
Level
2
939 / 2000
points

ALLISON is correct:
modifications to your current plan and gifting should be done before at least 48 hours your payment cycle ends.

Vincent
Vincent

Vincent

User level
Level
2
896 / 2000
points

It's due to how close you are to your payment date