Answered question
I have this issue. This morning I was charged for a modem (I already have one). I just want to activate my Internet plan but I want to get refunded for that amount they took this morning but the new modem (I dont need and I canceled it). Will I be refunded? How should I process just to activate my Internet plan without paying another Modem?
Thank you
Dorothey,
I would suggest you to contact Fizz's customer service on line (about fees , you've been charged and for the second Fizz modem you have.
Here, we are Fizz users like you.
To chat with them online, (from 8h00 to 21h00).
Open a session online an go to your account:
Type:
https://fizz.ca/en/resolving-issues
A green bubble will appear down the right page. When you see it, click on it
The chat is on...
Other answers
Do you have a modem from Fizz?
You need to have a Fizz modem in order to use Fizz internet.
You can log into your Fizz account to reschedule or cancel your technician visit up to 20 hours before your appointment. Service calls (for repairs), however, are the exception.
The Reschedule and Cancel buttons won't be visible in your account within 20 hours of the appointment time, because the tool cannot change the technician's schedule for the day. In this case, you have to contact us to modify your appointment.
To reschedule or cancel on the same day as your appointment, you must do so via a member of our Customer Service team : simply log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours.
You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.
Will I be reimbursed for the second modem? I was able to cancel it successfully.
How can I reprogram my service with Fizz with the current Fizz Modem I have already?
I don't understand why you were charged for the modem. It is usually supplied free with Fizz internet service?
You need to return the modem when you close the contract, therefore, you did not
IMPORTANT: You are required to return your Fizz Wi-Fi modem within 15 days after your unsubscription date.
How to mail your Wi-Fi modem to Fizz headquarters:
Drop your boxed Wi-Fi modem off at the nearest Canada Post deposit location. Find a deposit location
Once your Wi-Fi modem has been handed off to Canada Post, keep the receipt you’ll receive. On it, you’ll find the tracking number to follow your package.