Answered question

How do i get travel add on!?!!

I cant find it on the site need help

Christine
Christine

Christine

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0
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points

Christine,
In your account,
choose : my plan, manage, travel (enter name of the country, you will visit)
on the nex screen, select: travel add-on
choose what you need: date, minutes or text
click: confirm and pay your add-on
It's effective now.

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Other answers

Mike
Mike

Mike

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4
5000 / 5000
points

Here the instructions

To buy a Travel Add-On:

  1. Go to My Plans in your Fizz account.
  2. Scroll to the plan you wish to change.
  3. Click on Manage and choose Travel.
  4. Enter the name of the main country you will be visiting. (If you’re going to more than one country, tell us where you will be spending the most time).
  5. On the next screen, select Travel Add-On.
  6. You will see different options for your travel zone. Choose the option that suits you, based on the amount of data, minutes and text you will need.
  7. Click Confirm and pay for your Travel Add-On. It will be activated immediately.

 

Christine
Christine

Christine

User level
Level
0
13 / 100
points

I did all of that imt going to mexico so i press sreach and nothing..the site freezes

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

if it does not work with your phone or an other browser, contact the support

And the research is automaticaly and the filter narrow down the choise during the typing therfore type anc click on the list

see image

 

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Log into your account, then go to "My Plan", then manage, then travel.
It's straightforward, and enjoy your trip. Note that travel addons are valid for 2 billing cycles.

Once you type in "mexico", you should see the available matching countries in green. You can click on the country you want to select it.

 

Log into your account, then go to Plans, then change plan , then you will find.
Travel addons are valid for 2 billing cycles. Enjoy your trip abroad.

Nini
Nini

Nini

User level
Level
4
5000 / 5000
points

Go to your profile.