Answered question

Home internet down NDG Beaconsfield

My 120Mbps home internet has run at 1Mbps since yesterday. Uplink is acceptable at 15Mbps but downlink is terrible. I powered off modem, atatched my laptop to ethernet, even reattach the coaxial cable. What's wrong? Is anybody else impacted in NDG?

Emeric
Emeric

Emeric

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Contact the support, they have tool to tell you what is going on with internet. You can also call Videotron to know if there is something wrong with their infrastructure in Beconfieds.

 

CHAT

 

Go to this page https://fizz.ca/en/faq/what-are-fizz-network-settings-apnif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Emeric,
Please, contact Fizz's customer service by chat, Your average's speed is not normal. Verify with them what's going on. Open a session online to your account and chat (from 8h00 to 21h00):

https://fizz.ca/en/faq/resolving-issues

There was a water main break on Old Orchard two days ago. It caused a gas leak and some homes had to be evaculated. Perhaps there were equipment damaged resulting in low bandwidth capacity in your area.

 

Fizz support may be able to help. If not, Videotron should be able to offer more info about the extent of service interruptions.