Answered question

Why I can not change my plan?

When I want to change my plan. There is always a notification like that:
"Several changes were made to your plan; these changes must be processed. Please come back later to make another change."
Could you tell me what had happend??
Thank you!

Yue
Yue

Yue

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If you have made changes already to your plan and your next billing cycle is coming up (say within 48 hours), you won't be allowed to make changes or edit them.
If this is not your case, it might be due to a bug. Then you need to contact Fizz by chat

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Other answers

Contact the support, since it seems to be a common problem these days.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

You might a display problem and you should try first clearing cache, deleting cookies or for Apple user go to safari and clear history and website data.
You can try using another browser such as Chrome, Opéra, Edge or Firefox
.
And if all of that didn't worked, contact the support

CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.