Answered question

Home internet down H2V

I can connect to the router but no signal. Is it down?

Maxime
Maxime

Maxime

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Did you try to check the coaxial cable?
Did you try to reboot the modem?
If it does not work you must contact cthe support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

CHAT

  • Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Took a look at the videotron outage website. There's the odd outage in Montreal, but nothing significant reported.

 

Have you tried rebooting your modem?

Which modem lights are on or flashing?

- power (steady green?)

- downstream (steady blue?)

- upstream (steady blue?)

- online (steady green?)