Answered question

How does Fizz charge incoming calls on prepaid voice plan?

I am looking at my wallet's transaction log against the phone's log for incoming calls and the former shows some charges for declined/blocked calls.

From what I can see, it appears that calls that go through to the voicemail are charged.
Rejected calls (either automatically from android os or manually) seem to be charged but not all of them. I can see sporadic charges for 0.12$ here and there.

Is there a clear strategy on how to deal with spam calls for a pay as you go voice plan?

I asked fizz support but it wasn't immediately clear how these calls are invoiced either so perhaps someone with more knowledge on the matter can help. Thanks

val
val

val

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12 / 100
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Try to contact the support again to see if another person can give you another answer.

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

  • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doif you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Fizzy
Fizzy

Fizzy

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It looks like you are being charged when the caller transfers over to voicemail.

Even if they do not leave a message, since the voicemail picked up the call, you are consuming airtime.

 

One option to avoid these charges would be to disable (cancel) voicemail.

val
val

val

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That might indeed explain it. I'll make sure to test this soon.
Thank you for your answer Fizzy

Very good question. Let us know what ends up happening. It would be a bit steep if they charge for the calls that go to voicemail.
Although most prepaid companies charge a per minute rate when it is you who calls voicemail.

For my personal experience,
I found that even you did not answer the call, it would still charge you...
no matter you have voicemail or not...

I have missed two different calls, but Fizz still charged me for that two calls.

Unbelievable...