Answered question

no phone or text service.

I'm not able to phone or text using my phone. # ***-***-****

John
John

John

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Whizz
Whizz

Whizz

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4
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Team

Hi John,

I am very sorry for the inconvenience. As I can see on your account everything is active and should work just fine. Can you please tell us if the issue is still there?

-Bogdan

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Other answers

MT
MT

MT

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2
1243 / 2000
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Restart your phone or put in air plain mode and then disable air plain mode to see if it helps

Elizabeth
Elizabeth

Elizabeth

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try restarting your phone. if it still isn't working after a couple hours, try contacting fizz

Fizzy
Fizzy

Fizzy

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You are not alone. Others today have mentioned issue with SMS and possibly calling as well.

 

Check the usual possible problem areas:

- Fizz account is okay, plan is active in good standing?

- Restart phone. Try enabling airplane mode, wait 1 min, then disable.

- Is mobile data working?

 

If you cannot resolve the issue, you can contact Fizz support.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Peenis
Peenis

Peenis

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Same for me. I contacted Fizz and they gave me a lot of vague answers. This is beyond unacceptable

SittingRam
SittingRam

SittingRam

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3
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It has been a weird week for telecoms in Quebec following the rough winds. I hope your issue gets solved soon

MT
MT

MT

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2
1243 / 2000
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Verify to see if your plan still have minutes and text or it has been changed