Answered question

not able to make and receive phone call today

In montreal area, and since this morning I am not be able to receive and make any phone calls. The signal level seems perfect, and the phone has been up for running for quite a while with Fizz network. Restarting the phone does not solve the issue.
Anyone has the same issue today?

XIAOXIANG
XIAOXIANG

XIAOXIANG

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Level
0
26 / 100
points

You are not alone. Others today have mentioned issue with SMS and possibly calling as well.

 

Check the usual possible problem areas:

- Fizz account is okay, plan is active in good standing?

- Restart phone. Try enabling airplane mode, wait 1 min, then disable.

- Is mobile data working?

 

If you cannot resolve the issue, you can contact Fizz support.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

    • You're logged into your Fizz account.
    • You're active on a help page such as 

https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Fling
Fling

Fling

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Level
4
5000 / 5000
points

 

You are not the first to report that problem today.

 

You can try to take out your SIM and insert it again

 

if this doesn't work, Contact the support

 

To contact the support you need to go to this page https://fizz.ca/en/contact-us, Fizz push you to find your solution, therefore, you need to search in the solution hub to your solution and only after 10 seconds that you are in a solution page Fizz will give you the chat bubble.

 

CHAT

 

  • Go to this page https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doif you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Peenis
Peenis

Peenis

User level
Level
1
634 / 750
points

Well it’s the same for me since 8 am. Still no service at 2 pm !!!! This is ridiculous.