Answered question

Change coverage temporarily

Im going to Toronto next week for 3 days, I only have Quebec coverage? Will my service work there for 3 days or will i have to change my coverage to Canada, and if i do have to do that will it take effect within a week or starting from my next billing cycle

Muhammad
Muhammad

Muhammad

User level
Level
0
2 / 100
points

Your phone will not work in Toronto with your Quebec coverage. You have to change your plan for Canada coverage and it will take effect at your next billing cycle.
.
Important – any change to your plan must be made 48 hours before the end of your payment cycle. During those 48 hours, systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.
https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
.
If your billing cycle come after your next trip your only option will be to buy add-on and that will take effect immediately.
https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy...
.
Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

How long have you been a mobile customer?

Remember if you change your plan, you will be paying the regular plan rates.

Any plan changes you make will only take effect at the beginning of your next payment cycle.

 

Your other option is to purchase one or more of these travel add-ons:

 

Travel Add-on

 Canada

200 SMS

$4

60 mins calling

$4

500 MB

$10

1 GB

$20

2 GB

$30

 

A Travel Add-on is a one-time package that takes effect immediately and lasts until the end of your next payment cycle.

https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

 

@Fizzy: I can't see any travel add-on options in my account. I guess since I have Canada/US, there are none available for me. Are there any for travel to Europe or Asia?

@Alfio, you are correct. You will not see travel add-ons for Canada/US because your plan already covers those areas.

In your case, you will see your availalble options under add-ons.

 

If you look under travel add-ons, you should see these options available to you:

Travel Add-on

Europe

Asia/Oceania

Latin America

Africa

100 MB

n/a

n/a

n/a

$4.00

250 MB

$3.00

$4.00

$3.00

$5.00

500 MB

$4.00

$5.00

$4.00

n/a

1 GB

$5.00

n/a

$5.00

n/a

Pay As You Go

Europe

Asia/Oceania

Latin America

Africa

MB

$0.20

$0.20

$0.20

$0.70

1 SMS

$0.10

$0.10

$0.10

$0.15

 

 

 

You could try contacting fizz and explaining your dilemma to them, they might be able to help. Since a plan change will only take into effect as of your next billing cycle, you could buy a travel add-on.

SittingRam
SittingRam

SittingRam

User level
Level
3
3011 / 5000
points

In sum, if your trip does not coincide with your billing cycle you’ll have to buy a travel add-on instead of changing your plan

SittingRam
SittingRam

SittingRam

User level
Level
3
3011 / 5000
points

And. I think you get a badge and a few bonus points for purchasing the travel add on