Answered question

is it possible to make a late paym,ent on weekends ?

my payment is about 3 days late , meaning my account is frozen . after multiple payment attempts , i officially finally have the funds on my default payment method . I tried reaching out to chat since i urgently need this service to be reinstated but i do not see the bubble .
I was wondering if that is normal ? is chat available on weekends ? I also reached out to them on messenger but no reply . Please let me know what I can do to resolve this and what may be causing this .

thank you



User level
2 / 100

With internet and power outages throughout Quebec due to the bad weather recently, Fizz agents are likely busy fielding many questions.


Check your Fizz account and check if you received an email, to see if you can mae payment to reactivate your service.


If your account is truly frozen, you have no choice except to contact Fizz.

Clear your browser cache and try again the chat.


The idea of this page is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


  • You're logged into your Fizz account.
  • You're active on a help page such as
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.


If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

They are always available from 8 a.m. To 21 p.m. every day.

Click on this link and the bubble will appear in 4 seconds down the page. When your are on this page be shure you are connect to your account and you can see that on the top right corner. I just try the link and had the bubble in 4 seconds so the are available right now.
If It's not working than try with another browser.
They are always available.
Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.