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I couldn't use my telephone the voices dont transfer

The vois doesn't transfer via my phone

Seddigheh
Seddigheh

Seddigheh

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redguitar2
redguitar2

redguitar2

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Could you possibly rephrase your question? It's a bit hard to understand what you need help with.

I'm not sure if I understand correctly... By "voice don't transfer" do you mean you can't hear the voice of the person you called or the person you're on call with can't hear yours?

 

In any case, I suggest you contact Fizz customer support, they might be able to better assist you. You can either chat with them online or send them a message and they'll reply back to your email.

 

To chat: You'll need to make sure you're logged in then go to Solution Hub and click on any of the questions (e.g. https://fizz.ca/en/faq/activate) After a little while you should be able to see a green chat bubble in the right-hand corner of the page.

To send them a message: Log in to your account, click on "My Profile" then "Contact Forms". Now "choose a subject" and "submit a complaint".