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I am stuck at the same step since yesterday. Don't even try to contact them, they can't do anything and have to escalate, then no more answers XD
I tried the chat, messenger, I created a post here...
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Hello Marc,
If this issue is still present, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.
Have a nice day!
Radu
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