Answered question

Late Payment?

I see people mentioning doing a late payment? How is that possible? I was assuming that all I need is to have a credit card on file, and the monthly payment will be taken from that credit card. Is this a correct assumption?

If for whatever reason the charge to your credit card fails, they will try it again a few times. They will email you and let you know to update your payment information. If after a few attempts it was not successful they will suspend your account until a successful charge is made. Hope this helps.

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SuperTuna
SuperTuna

SuperTuna

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Funny, I assumed the same thing. Especially as being a prepaid svc, should theoretically mean you're paying for the month ahead? Unless of your the credit card gets declined... which I'd assume would put the acct on hold?

jeedey
jeedey

jeedey

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If your card is expired or not valid, they will make an unsuccessful payment and your service will be suspended.

Hello Alfio,

For more details about the steps to take following a late payment on your account, I invite you to consult this faq link: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In order to be able to help you further, I'm kindly asking you to contact us in private by chat. Please check the info provided on the following link: https://fizz.ca/en/contact-us.
You can also send a message via Facebook Messenger: https://facebook.com/fizzca.

Have a great day!
Radu