Answered question

How to replace my broken SIM card for free?

First of all, I explained that this is not my problem. It is the SIM card itself that is broken. I only spent less than 1 month!!!!My SIM card do not connect to the fizz. The problem has occurred the day before. After I pulled the card out and reinserted, the network was restored, but today the SIM card suddenly cannot connect to the network again. I reinsert the card but still can't connected to the network, I think the SIM card is broken, how to replace a new one for free?



User level
1 / 100

Can you try it in a different phone?

 Here the procedure to order a new sim card

Your lost or broke your SIM card?

You can buy a new SIM card if your card or phone was lost or stolen. 

  1. Go to My Plans in your Fizz account.
  2. Scroll to the Plan you wish to change.
  3. Click on Manage and choose Change SIM.
  4. Select Order a SIM card.
  5. Select your reason for ordering a new SIM card and click Continue.
  6. Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address. 
  7. Choose your shipping method.
  8. Select a payment method and click Submit order to pay for your SIM card.
  9. When you receive your SIM card, go back to Change SIM and select Activate your SIM to replace it.

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User level
2297 / 5000

Contact Fizz support on Facebook. They should be able to help you out.