Answered question

Impossible to get service

I activated my Sim card but did not get the activation emeil my account login says I am ready to use my phone but I can't talk to anybody about it they don't have a number to call and all the link sont work. Is this the service level I am expecting to get with this company?

pascal
pascal

pascal

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Level
0
1 / 100
point

Did you try to insert the SIM in your phone?

Probably the email went in the spam folder.

Fizz does not offer support over the phone, only with a chat.

CHAT

  • Go to this page https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only, if you are not connect login
  • The business hours: every day from 8 a.m. to 9 p.m. (EST).
  • Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Fizzy
Fizzy

Fizzy

User level
Level
4
5000 / 5000
points

Also check your junk/spam folder in your email.

Did your credit card get charged for first month of service?

If yes, you should restart your phone and try the SIM card.

If there is a problem, you can contact Fizz support for help.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

GOAT
GOAT

GOAT

User level
Level
3
2297 / 5000
points

Contact Fizz support via Facebook

Scott
Scott

Scott

User level
Level
0
63 / 100
points

Have you tried their Twitter account at @fizz_ca ? It's been very responsive for me in the past.

Alfio
Alfio

Alfio

User level
Level
1
360 / 750
points

I only received the activation email about 6 hours later, in the evening. This was after porting my number at 9AM, and service was provided less than 3 hours later, by 11:45AM. Like other people suggested, place your SIM in the phone and see if it connects. You might have to restart your phone.

Sanjay
Sanjay

Sanjay

User level
Level
1
331 / 750
points

fill a contact form