Impossible to get service

Also check your junk/spam folder in your email.

Did your credit card get charged for first month of service?

If yes, you should restart your phone and try the SIM card.

If there is a problem, you can contact Fizz support for help.

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

• You're logged into your Fizz account.
• You're active on a help page such as https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only
• Simply click on the chat bubble that appears at the bottom on the right.
• You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
• You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Contact Fizz support via Facebook

Please let us know how was solved

Have you tried their Twitter account at @fizz_ca ? It's been very responsive for me in the past.

I only received the activation email about 6 hours later, in the evening. This was after porting my number at 9AM, and service was provided less than 3 hours later, by 11:45AM. Like other people suggested, place your SIM in the phone and see if it connects. You might have to restart your phone.

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