Answered question
I activated my Sim card but did not get the activation emeil my account login says I am ready to use my phone but I can't talk to anybody about it they don't have a number to call and all the link sont work. Is this the service level I am expecting to get with this company?
Did you try to insert the SIM in your phone?
Probably the email went in the spam folder.
Fizz does not offer support over the phone, only with a chat.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.
Other answers
Also check your junk/spam folder in your email.
Did your credit card get charged for first month of service?
If yes, you should restart your phone and try the SIM card.
If there is a problem, you can contact Fizz support for help.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
Contact Fizz support via Facebook
Please let us know how was solved
Have you tried their Twitter account at @fizz_ca ? It's been very responsive for me in the past.
I only received the activation email about 6 hours later, in the evening. This was after porting my number at 9AM, and service was provided less than 3 hours later, by 11:45AM. Like other people suggested, place your SIM in the phone and see if it connects. You might have to restart your phone.
fill a contact form