Loss of data connection through the day

Ramzie · October 2019

I've been with Fizz for quite a few months now and I've never had any major issues. I am however noticing that for the last few weeks, multiple times throughout the day, as I go in my settings to turn on my cellular data, it says "no SIM"... My network does say Fizz however. I have an IPhone 7 Plus on the latest iOS, have restarted my device, still have data in my plan, etc. no improvement. This happens 5-10x a day which is quite inconvenient when I don't have access to wifi. Just inquiring if I'm the only one with this issue (then my phone would be the problem) or not ?

Fizzy · October 2019

When the SIM is detected, service is working?

Try cleaning the SIM card with some rubbing alcohol.

Can you try your SIM card on another phone to see if it works correctly?

It looks like the SIM card might need to be replaced. Some people have reported that using a piece of tape makes the SIM card fit more snugly in their phone.

Mike · October 2019

It seems to be a SIM problem

Contact the support

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.