Unanswered question

Can I gift data between my plans on same account?

I have to plans in my account. Is there a way to gift data from one to the other.

Also can we ban questions asking for someone to gift them data? Those make search impossible.

dmt0
dmt0

dmt0

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Answers

As long as both plans include data, you can gift between them

 

Go to the plan you want to gift from: Click on gift

Enter the phone number or email of the person you want to gift to.

You have to gift at least 500 MB, up to whatever your plan allows you.

 

You can find more info on gifting here: https://fizz.ca/en/faq/what-is-data-gifting-and-how-does-it-work

dmt0
dmt0

dmt0

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Both my plans have data. Only one of them has a gift button. Going through other parts of UI, only one of my plans is allowed to gift data. What gives?

How late in my payment cycle can I gift unused data?

If you want to gift unused data at the end of your payment cycle, you can gift it right up to 48 hours before your current payment cycle ends. Once this cycle is over, however, the data will roll over — it will no longer be available to send as a gift.

dmt0
dmt0

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I'm 14 days away from end of billing cycle. The option is not provided to me. Call support?

Yelena
Yelena

Yelena

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It is impossible to call support. They can be reached out by chat or Facebook messenger.
https://fizz.ca/en/contact-us

dmt0
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I've never seen a chat bubble appear on any page. Not using ad blockers.

Yelena
Yelena

Yelena

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They haven't been available in the chat when I tried to contact them lately, so I sent them messages via Facebook messenger. They replied within a few hours. So do not hesitate and send your request, you will get an answer later.

@dmt0 have you been able to gift data between both your plans?

There are some nice people here who can help with gifting if you are missing a bit of data.

 

If you still need to contact Fizz support, I have found that this page always works (during business hours of course).

https://fizz.ca/en/faq/resolving-issues

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Vincent
Vincent

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You can, but you need to make sure both plans are active. Non-active users can't gift data.