Answered question

My telephone number is being used as fraudulently phishing scam?!?

I received a call from a lady (416 area code) threating to submit my phone number to the police.  Apparently she keeps getting frequent calls from my FIZZ mobile number claiming it's the provinvial government and is requesting sensitive information.  I was surprised to hear all this and it didn't sound like she was making this up. She seemed very frustrated and irate. 

I can't reach FIZZ mobile at all through any attempt. Even attempted to use their facebook messenger as their website says to do, but it just tells me to use teh Community Hub.  

Should I call the police directly as well to report this? I'm tempted to cancel my plan with FIZZ and switch back to my previous provider. Will warn my husband and friends to do the same. 


Unfortunately, it just looks like the call is coming from your number and there is nothing fizz can do about it. It could happen with any phone provider because it's just a fake of your number.

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Other answers

Mike
Mike

Mike

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Contact the support, click on my link

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Wissam
Wissam

Wissam

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Jaquesdoo
Jaquesdoo

Jaquesdoo

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2
904 / 2000
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I once went to the police station, the officer called back, and the other side told the office there was no call ti me, but definitely I have her number called in. and police office could not do anything with it. the only thing is protect your information. if you can't talk with a spam call, just hang it up.

It's one reason why we should not give out our phone number.

Someone is using your number with caller id spoofing.

 

It has nothing to do with your provider. Even if you switch provider, the same thing can happen.

MT
MT

MT

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4
5000 / 5000
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Cancel your plan would not help if you return to your previous provider using the same phone number.
.
You can change your number if you wish.

Andréanne
Andréanne

Andréanne

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1
253 / 750
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I would change numbers as fast as possible

Sabrina
Sabrina

Sabrina

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0
99 / 100
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As long as you keep your number there is a risk it will still happen (no matter which provider you choose).
Definitely contact https://crtc.gc.ca/eng/phone/telemarketing/fraud.htm And consider changing your number.