Answered question

SIM card not received, need immediate action

Ordered SIM & didn’t receive yet but the status in tracking shown delivered, can you verify & send the sim or refund?

subha
subha

subha

User level
Level
0
1 / 100
point

You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order

 

 

Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

 

If you need a referral code in order to have 25$ on your 3rd bill, this is mine OKWPW to use during the plan activation, when you have the total with the taxes.

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Other answers

irene
irene

irene

User level
Level
4
5000 / 5000
points

If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

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