My sim card seems to be barred from making outgoing caller texts.

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Stephanie P. #4248
Stephanie P. #4248 Posts: 3 ✭✭
in My Mobile
My sim card seems to be barred and I have no idea how that could have happened. I paid my bill yesterday at 7:30am it's been well over 24 hours. I can recieve phone calls and texts. My LTE works fine but I can't make a call it says I have no access and my phone then pops up a message saying it cant make outgoing calls while being barred. I tried inserting my sim in another phone it doesn't work, restarting shutting down nothing helps.. do I need a new sim? Any suggestions help.

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  • Fling
    Fling Posts: 8,753 ✭✭
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    You have to contact the support to resolve this situation

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/contact-us
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
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    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    10 days ago
     


     3

  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Make sure you are dialing the number correctly. Also make sure your plan coverage allows for the call.

    It does sound like your account is glitched. Contact Fizz support for help.

     

    The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

     

    • You're logged into your Fizz account.
    • You're active on a help page such as https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    • Simply click on the chat bubble that appears at the bottom on the right.
    • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
    • You have disabled any ad blockers in your browser.

     

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

  • Gates
    Gates Posts: 835 ✭✭
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    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button.

  • Whizz
    Whizz Posts: 19,193 admin
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    Hello Stephanie,
    I see that you have reached us by a different channel and one of my colleagues has created a ticket towards our tech team. Once the tech team will solve this, we will inform you by the e-mail address of your account.
    Have a good day!
    Catalin
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