Answered question

Failed payment

I just received an sms and email saying that the monthly payment didn’t go through for my Fizz home Internet service, while my bank sent me another sms showing the charge is pending on my credit card.

Is that a bug or just Fizz showing their dark side now that I have activated my mobile and home Internet services with them?

Ibtissam
Ibtissam

Ibtissam

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You must contact the support since they are the only one that can verify

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issuesif you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

 

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

 

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

 

 

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