Answered question

Did not receive my ne sim card , what do I do next ?

I did not receive my new sim card , its listed as delivered but I did not actually get it. How do I get a new replacement

valery
valery

valery

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Fizzy
Fizzy

Fizzy

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You have to order and pay for another SIM card here: https://zone.fizz.ca/dce/customer-ui-prod/#/simcard/order

 

 

Once you you activated, you'll have to contact Fizz support to request $10 refund for the first SIM card that you did not receive.

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. To chat with Fizz, make sure that:

 

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

irene
irene

irene

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If you need a referral code, this is mine 5JATM. You will receive 25$ after 2 months, no bad.

ps: The referral is valid when you create your plan.

Fizzy has the correct answer and don't forget to use a referral code when you activate your plan in order to get your 25$ bonus. Every Fizz member has a code so if you have a friend, use his code and if not, I'm sharing you my code : NBW2F

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