Answered question

Why did my technician never arrive?

Context:
I made an appointment for home internet for September 11th. I had a birthday to attend and had to reschedule. I rescheduled for the available time of Saturday the 14th evening. Two days later I received an email stating I needed to reschedule again due to no technicians being available. I did, for Saturday the 14th Morning, no big deal I just moved my plans for the day around.

Come the 14th, I check my appointment and see it till says evening. I message the facebook account asking for clarification because I didn't want to sit at home all day waiting for a technician that might not come.

I was told 4 hours after sending my first message that they would be sending a technician between 5pm and 8:30pm I cancelled my plans for the day and waited....and waited....and waited until 9:30pm. the technician never arrived. This is absolutely ridiculous and I want to know why I was lied to.

Edward
Edward

Edward

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Fling
Fling

Fling

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You have to contact the support for an answer to your question and make a complaint 

 

The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.

 

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

 

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

Takion
Takion

Takion

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You have to understand the technician is coming from Videotron and those technicians are private contractors. just reschedule an other appointment and they should show up

Sorry to hear this happened. It must be a busy period for technicians with a lot of students moving, starting school and needing internet. Still this is not a valid excuse.

 

More info here about rescheduling your appointment:

https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

 

You also have the option to change your appointment if it does not suit your needs.

Life is important, you should not have to be held hostage by any appointment.

 

Can I change the day or time of my appointment, even at the last minute?
  • If there is more than 20 hours left before your appointment, log into your Fizz account. Select your Home Internet plan and click on My Appointments. You’ll then have the opportunity to reschedule your appointment.

  • If there is less than 20 hours before your appointment, the option to modify your appointment won’t be offered to you in your account. You must at that point contact our Customer Service team by logging into your Fizz account and using the chat bubble that appears in the lower right-hand corner of the screen (within our business hours). They’ll be able to let the technician know and reschedule your appointment.

 

 

 

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