Answered question

Refund not recieved

I had a canceled appointment for internet home installation. in Chat your Colleague (Catalin) said it was refounded. I could not find were refound done

MaxSider
MaxSider

MaxSider

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It should appear in your transaction history on Fizz page (My plans -> History) and also in your credit card transactions. It might take a few days to appear.

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Other answers

Check your refund in my plans > transaction history > payment refund
.
If is not there You have to contact the support again
CHAT
Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
The business hours: every day from 8 a.m. to 9 p.m. (EST).
Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
 
FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
 
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.