Answered question

Since you let me sign up with an American credit card, and now i'm stranded without a phone, can i have 2 weeks?

I have never had a Canadian credit card, and yet i was able to use my US one to get a Fizz account for both internet and mobile

I have a Desjardin bank account now, and i will see about getting a credit card through it..
If you give me two weeks to figure it out I will try to get a Canadian credit card of some sort and keep fizz- is tihs possible? Can my mobile number be unfrozen?



User level
1 / 100

The only way to have an answer is to contact the support and they are pretty easy to join. Click on resolving- issues and the bubble will appear


The idea of this page is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.


  • You're logged into your Fizz account.
  • You're active on a help page such as
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.


If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Thats definitely unfortunate that the system allowed for registration with an american card. Looks like you should definitely contact FIZZ directly. If its an error on their part, I would hope that they would be able to help you out until you can get your desjardins card.



User level
5000 / 5000

Open an account with TD bank and get a Visa debit card which can be used with Fizz.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.