Fizz charged THREE TIMES this month, how do I apply for a refund???? I have proof
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Answers
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Check if you received an email from Fizz letting you know about the overcharge and upcoming refund.
Otherwise, you should contact Fizz support to follow-up.
The idea of this page https://fizz.ca/en/contact-us is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
- You're logged into your Fizz account.
- You're active on a help page such as https://fizz.ca/en/faq/resolving-issues
- Simply click on the chat bubble that appears at the bottom on the right.
- You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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You're not the only one, this is a problem with Fizz "double" charge but this is the first time i hear 3 times.
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Check you email, if Fizz sent you an email regarding this issue, you have nothing to do otherwise, contact Customer Service at the link at the previous answers. Customer Service will ask you for a snapshot of the credit card or bank statement for the triple charges.
Be patient, it takes a good week to get your reimbursement.
To see if you got your credit, you can verify in your online fizz's account under
• My plan
• Transaction history
Remember, it takes few days to see the refund, 10 to 12 days6 -
I have NEVER had Fizz double or triple charging me. But others are right; contact support via chat or Facebook messenger and they will help you.5
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Hello Abraham1,
Apologies for the encountered issue. I have verified both the photos you have sent and your account and the third one is the refund for the double charge that occurred at the beginning of this month. If you wish, you can also check it on your account My plans- Transaction history of your plan.
Thank you for your understanding.
Have a great day!
Catalin2
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