Why my mobile plan shows 46.80$/month? Is it two month fee?

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Louis Z.
Louis Z. Posts: 2 ✭✭
in My Mobile
Why my mobile shows 46.80$/Month? Is it a penalty and what it is?

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  • Mike
    Mike Posts: 20,755 ✭✭
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    A week ago fizz add a problem charging two times the month, I do not knwo if it is related.

     

    I will sugegst to contact the support, they will help you out

    CHAT

    Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

    The business hours: every day from 8 a.m. to 9 p.m. (EST).

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

     

    FACEBOOK

    Your can also send a message via facebook messangerhttps://facebook.com/fizzca and click send a message (this is a bit slower)

     

    CONTACT FORM

    You can also fill a contact form from your accountOnce logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Yelena
    Yelena Posts: 1,861 ✭✭
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    How much are you supposed to pay per month?
    There is no such a thing as penalty with Fizz.
  • Mike
    Mike Posts: 20,755 ✭✭
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    In your Fizz Transaction history lists every transaction you have made to pay for each mobile plan on your account. Transactions you may see here include monthly plan payments, deposits to your Wallet or Add-On purchases.

    To see a list of all your Fizz transactions:

    1. Go to My Plans in your Fizz account.
    2. If you have more than one plan, choose the plan you wish to see transactions for.
    3. Scroll to the bottom of the usage summary and click on Transaction history.
    4. Check the detail
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
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    Check in your account to see what your plan is. That should explain the monthly charge.
  • Fizzy
    Fizzy Posts: 10,932 ✭✭
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    Your monthly price should match the plan you selected. With Fizz, there should be no surprise bills.

     

    When your question has been answered, please close your post by clicking on the button "Make best answer".

     

  • Gates
    Gates Posts: 835 ✭✭
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    In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.

This discussion has been closed.

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