Answered question

update payment info, how is it supposed work?

I just want to update my payment info, since my credit card expires soon and I just received my new card. So, first of all, apparently you can't simple update the existing card info, like on most other sites. You can only delete it, but as long as it is the only payment method you can't, obviously. So I add a new card, same card with updated expiration date and CVV. Now I thought I can delete the old card, but I can't because it says that it's associated with my plan, quote: "You cannot delete this payment method because it is associated to an active plan. Start by replacing the payment method on the plan." But HOW am I supposed to update the payment method then???! In the meantime I still get the "Trouble ahaid" warning, suggesting I should update my payment info. This must be the worst website in that regard I have seen... Can someone enlighten me please, how this is supposed to work? Should I just assume that the cards will be switched in due time...?



User level
2 / 100

First you need to add a new credit card to your profile: My profile -> Payment methods -> Add a new payment method.
Then you need to modify the credit card associated with your plan. Go to My plans, choose the plan for which you want to modify the payment method, then click on Manage plan -> Payment method. Then choose the new card. Afterwards you can go to your profile and delete the old card.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

This link should help you
If not
Contact the support
The idea of this page is to explain how you can access the chat bubble. If you do a search in the Solution Hub related to your issue and access the help page the chat bubble will appear at the right corner.
You're logged into your Fizz account.
You're active on a help page such as
Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.