Answered question

My IPhone 5S says that the sim card is not supported are you compatible with Apple?

My IPhone 5S says that the sim card is not supported are you compatible with Apple?

Lucie
Lucie

Lucie

User level
Level
0
1 / 100
point
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Your phone is SIM lock, contact the provider from which you got your phone, it must unlock the phone without any charge bylaw.

 

Here the fizz guide
https://fizz.ca/en/faq/how-do-i-unlock-my-phone

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Si votre téléphone est verrouillé, commencez par demander au fournisseur qui vous l’a vendu de le déverrouiller

https://fizz.ca/fr/faq/comment-deverrouiller-mon-telephone

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Si votre téléphone est verrouillé, commencez par demander au fournisseur qui vous l’a vendu de le déverrouiller

__________
__________

__________

User level
Level
3
2913 / 5000
points

Of course, be sure that your iPhone is already unlocked.

Wayne
Wayne

Wayne

User level
Level
2
1379 / 2000
points

iPhone is unlocked will work, I was testing the iPhone 4 work without a problem.

Is my phone compatible with the Fizz mobile network?

 

There are three elements to check to find out if your iPhone is compatible with the Fizz network:

1. The model:

Only the iPhone 5s, or more recent, are compatible with the Fizz mobile network.

 

2. The operating system:

Make sure your phone has the latest iOS software. To do so:

  • Connect to a Wi-Fi network
  • Download the latest iOS software update

 

3. The carrier settings:

Once the software update is done, your iPhone will offer a carrier settings update to Fizz 34.1 or higher. Make sure to accept it. More information is available on the Apple website.

 

Also if your iPhone is locked by your previous carrier, you will need to contact them. It is free to unlock your phone.

In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.