Answered question

"Lost mobile data connection" after Android 10 upgrade on Pixel 2?

Immediately after upgrading to Android 10 on my Pixel 2 last night, my phone showed the message "Lost mobile ata connection. Data roaming is turned off. Tap to turn on." The phone shows that it's roaming, not connected to Fizz or Fizz Ext. No changes were made (by me) to the APN settings and they look correct. I've restarted and switched airplane mode on and off several times. Still no connection. Any ideas on what's happening? Suggestions?

Thanks.

James
James

James

User level
Level
0
32 / 100
points

Well, that's odd. Fizz EXT is roaming from the Fizz network. My phone is well under android 10 and I have to switch on roaming to use data on the EXT networks.

Did you find this useful ?

No (0)

Yes (0)

0% of users found this answer useful

Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you try to reset the network settings?
You will loose also the wifi password

Running Android 10 on a Pixel 3 and no issues with the mobile connection. I've been on the beta for over a month now and Fizz services have been working the entire time. Maybe a location issue?

James
James

James

User level
Level
0
32 / 100
points

I've re-sent the data setting from the phone. Disabled and re-enabled wifi. Restarted the phone. Still shows roaming. I'm currently in a Fizz EXT area but it was working fine right up until I upgraded last night. 

I think the phone is connecting to Fizz EXT but it doesn't seem to recognize it as Fizz?

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you try the network reset?

James
James

James

User level
Level
0
32 / 100
points

Hey Mike, if you mean re-sending the network settings to the phone using the Fizz website I did that and restarted the phone; didn't work.

Turn off "Automatically select network" and see if you can manually choose Fizz. If you don't see it, the signal may be too weak and that's why it's going on Fizz EXT.

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points
James
James

James

User level
Level
0
32 / 100
points

It does work if I turn roaming on; however prior to my upgrade to Android 10 it I was able to access Fizz EXT without roaming being turned on. ¯\_(ツ)_/¯