Answered question

Referral reward?

Hello, me and my friend who referred to me never got our reward of $25 each. It's now been 7 months since I am a customer. Please credit both our accounts for $25 referral credit.

Thanks

N

Nav
Nav

Nav

User level
Level
0
17 / 100
points
Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hello Nav

Is your friend still active with Fizz or he unsubscribed before their third payment? Can you please reach us by chat/contact form/ Facebook Messenger and give us the e-mail address of your friend's account?

Have a good day!

Catalin

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Other answers

Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

Did you check if the referral code was counted?

My profile->referral bonuses

Did you receive the confirmation when the referral was used?

We are customers here like you. The support can be reached out by chat or Facebook messenger.
Did you enter the referral code when you activated your sim card before paying for the plan? It is a bit confusing since you're also asked to enter the code when buying the sim, which is not required. If you entered the correct code during sim activation, you should have received a notification in your Fizz account that you're going to receive 25$ each you and your friend after your second monthly payment. The bonus will appear as pending in My profile -> Referral bonuses.

If you cannot see the referral on your Fizz account or on your email, you have to ask Fizz support during business hours for help.

They can check your history and also tell you your current referral credit balance.

Good luck!

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