Outgoing calls failing very often

Adnan B. · August 2019

I've joined 5 days ago. Everything works fine except outbound calls which more often than not fail. Either get the "3 beep" sound or a message saying "my plan doesn't support making this call" or something along those lines, despite the fact I'm in Montreal and have unlimited calling in my current plan.
Any help or advice would be appreciated it!

Mike · August 2019

Contact the support, since they need to take a look on your account since it seems to be a back end problem

CHAT

Go to this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login

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Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

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Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

Fizzy · August 2019

Yes you have unlimited calling, but which coverage area did you select for your plan?

If you have Quebec coverage, you can call to all of Quebec.

If you have Canada coverage, you can call to all of Canada.

If you have Canada + USA coverage, you can call to all of Canada + USA.

This may be reason why you can make some calls, and not others.

To call outside of your coverage area, you will need to buy an international calling add-on.

Or change your plan coverage, and you can use it after your next plan renewal.

Mike · August 2019

I got the same problem for an international call couple of minutes ago

Fizzy · August 2019

Mike, are you supposed to be able to make international calls?

Are you saying there is a Fizz problem atm?

Mike · August 2019

Yes, otherwise I will not report the problem.

The second call did not have the problem.

Fizzy · August 2019

It looks like something we might add to the list of issues during the Stabilization period.

What can I expect during the stabilization period?

Expect a few technical hiccups. Other outages are also a possibility.

Examples of potential technical issues:

Interrupted connection for unknown periods of time.
Intermittent or slow service.
A few missed texts or dropped calls.
Connection to the 3G/4G/HSPA+ network rather than the LTE network.