Answered question

My modem was installed this morning, but after few hours, the downpointing arrow is still flashing. What should I do?

3 lights are lit: power at the top, wireless network at the bottom and the flashing downpointing arrow.
It lasted for hours now. I tried plugging and unplugging both the power capable and the internet cable.

Félix
Félix

Félix

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Fizzy
Fizzy

Fizzy

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Here are a couple of things you can check:

1. The coaxial cable must be properly screwed in on both ends. Try switching to another coaxial cable.

2. Verify that your Internet plan is active and that there are no problems on your Fizz account.

 

If problem persists, contact Fizz support. Tech support can check the status of your cable line.

It is also possible that you have a defective modem. Fizz can send a technician to check.

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Other answers

Mike
Mike

Mike

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The tech tested the line?

Takion
Takion

Takion

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It looks like you are not connected the fizz network get InTouch with tech support they will resend a new technician to fix the issue

Félix
Félix

Félix

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Yes, the tech tested the line.

Mike
Mike

Mike

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4
5000 / 5000
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The modem is searching for the downstream frequency, therefore, problem with the connection cable or modem is not working. Contact the supportThe modem is searching for the downstream frequency, therefore, problem with the connection cable or modem is not working.
Contact the support

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

The business hours: every day from 8 a.m. to 9 p.m. (EST).

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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