Answered question

Disable the "You have a new voicemail" alerts

Hello,
After i missed a call and the caller is leaving a message in my voicemail, i'm receving an SMS that tells me "You have a new voicemail from 555-444-3333".
I would like to disable this feature, i don't need it to remind me i have an voicemail, and i rather check my voicemail box.
How can i disable it?
Thank you!

Tomer
Tomer

Tomer

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Hello, here is info on how to contact Fizz support

https://fizz.ca/en/contact-us

You can send a message by facebook https://facebook.com/fizzca

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page 
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: every day from 8 a.m. to 9 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

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Other answers

code_WD3TG
code_WD3TG

code_WD3TG

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This is typically a feature of the voicemail that is controlled by the company and you can't turn it off. Maybe you can try speaking to support to see if they can turn it off in the back end.

Tomer
Tomer

Tomer

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Blocking the number is not good because Fizz communicate with me from time to time with other offers/topics/notifications/updates, all comes from the same number and i would like to keep these updates.
What is the best way contact Fizz support? i could not find a phone number.
Thank you for your replies.

No phone number -- the only support is online, as mentioned on their contact us page at https://fizz.ca/en/contact-us.

 

You can also try Facebook.  Folks have reported good results using that as a contact method.

Sergio
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Sergio

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If you don t check your mailboxe regularly (not really useful) just eliminate from your plan

if you don't want the SMS to disturb you, you can set a number to Mute then no popup or notification. I'm using this feature now, available on the YAATA sms app. you can download from the playstore. For android. Maybe some other sms app also have this feature. Basically, is quite simple, when you receive a text, open the text, on ... drop down menu, set the number to mute (not block) then all future text received from that number will not get notification but the text still marked as unread in the SMS text app. I hope this is what you looking for.

Tomer
Tomer

Tomer

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Thank you for your suggestions, Contact Fizz Support could be the best way for this topic.

I don't interested installing an app just for one number so it's not relevant.

I do check my Voicemail but, when someone leave a message i get two notifications
1st message from Android which show on the top screen a voicemail icon and it play a message sound with notification that i have a new voicemail (General information)
2nd message is Fizz sending me another separated SMS with detailed information, that i have" a new Voicemail from xxx-xxx-xxxx received at 00h00m22s on 31-12-19"
This SMS is irrelevant. I get TWO notifications sound and Two notifications in my Android, i don't need two notifications.

I will update here if Fizz solved my issue.

Tomer
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Fizz Official answer:
"Hello, Thank you for reaching out to us. I kindly want to inform you that you can not deactivate this feature from the voicemail. Thank you for your understanding. Have a nice day. Nicolae-Bogdan"