Answered question

Did fizz block my right to open new ticket?

Did fizz block my right to open new ticket?

#36542 - Question-Programs and features-Loyalty program

No it's not true at all. See screenshot below.

There are two problem in fact. First no 250m for August, 2nd WHERE IS MY MISSING addons for July and June ? NONE !!!

2nd problem is this data upgrade problem never been fixed since June, and fizz simply closed my tickets without doing anything.

Anne
Anne

Anne

User level
Level
4
5000 / 5000
points

Hello Anne

No, we don't deny the access to submit a contact form. If you still have issues with it, you could try in incognito more or from a different device after choosing a topic. Also, you could reply to one of your previous contact forms to which we have replied. Also, you could try to reach us by chat or Facebook Messenger for further investigations regarding your add-ons. For more about how to contact us, please check:

https://fizz.ca/en/contact-us

Have a good day!

Catalin

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Other answers

Sergio
Sergio

Sergio

User level
Level
3
2756 / 5000
points

It may be possible.
Good luck !

Gato
Gato

Gato

User level
Level
2
1857 / 2000
points

Have you tried to join them via Facebook Messenger?

Simon
Simon

Simon

User level
Level
2
1903 / 2000
points

So many bugs and complaints lately, I hear they close tickets quickly...have a new one created via Facebook chat..
Good luck. Support is sometimes painful

MT
MT

MT

User level
Level
4
5000 / 5000
points

I don't think so. There was a glitch in their system. It has happened in the past for different users.

Balaram
Balaram

Balaram

User level
Level
0
91 / 100
points

Try contacting them in another way.