Answered question

Fizz messed up; what to do?

To start, I had requested my account be deactivated, but asked to have it reactivated within the 90 day time period before my phone number would be released to the public. Fizz messed up and now are stating I cannot get my number back. What can they or I do to get my number back? Are they able to fix their mistake and take my number back from the erroneous new owner so I can have it back?

Colin
Colin

Colin

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Shilgi
Shilgi

Shilgi

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Here is two way you can reach support to solve your issues

FACEBOOK
Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)
CONTACT FORM
You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.FACEBOOK
Your can also send a message via Facebook messenger https://facebook.com/fizzca and click send a message

Yelena
Yelena

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I'm not sure if your old number could be assigned to someone else. I think it is just deactivated.
I would try again to contact the support. They should open a ticket and escalate it to specialized team.

Takion
Takion

Takion

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did you ever try calling it to see if someone else really has your old number