Answered question

Outgoing calls

My account was reactivated, but Outgoing calls isn't working

Yochanan
Yochanan

Yochanan

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Have you tried rebooting your phone, remove and reinsert the SIM card? If you want to contact Fizz, here's the procedure : 

 

To chat with Fizz, make sure that :

  • You're logged into your Fizz account (Login, top right corner) : https://fizz.ca/en
  • You're active on a help page, for example : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

Yochanan
Yochanan

Yochanan

User level
Level
0
11 / 100
points

Still not working.
my account was suspended because my Credit card was replaced, but I already updated it online and it still is not working for outgoing calls

Contact Fizz Support via Facebook chat, it is the quickest way to get things resolved.
Simply search Fizz Mobile in Facebook and chat with support, they will respond within minutes

Good Luck