My sim card has already been assigned to an other account, but I’ve never used it
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Answers
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You need to contact Fizz.
You initiate a chat session with Fizz by opening a help page ( example https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a buble chat at the bottom right of the page in about 15 seconds3 -
This is a public community forum.
You need to chat with Fizz customer support. They will help you.
You can send a message by facebook https://facebook.com/fizzca
Or you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Contact support and describe the situation, they will need the activation code and the SIM serial number printed on your SIM card. They will be able to get the activation code to be released for your use.3
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Verify if you entered correctly the activation code. For example, people confuse I (capital i) with l (small L), zero with O etc.
This is users forum. We can only give advice. You have to contact the support for any operation that requires access to your account.1
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