Service Restoration When?

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Gabriel M. #3900
Gabriel M. #3900 Posts: 1 ✭✭
in My Mobile
Maintenance was due to end on July 31 but I'm still unable to receive any phone calls or texts from users from other providers.
When will the service be restored?

Answers

  • Mike
    Mike Posts: 20,755 ✭✭
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    I will contact the support in order to check your account

    CHAT

    Go to this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    FACEBOOK

    Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

    CONTACT FORM

    You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    Data (and all mobile services) was working for me throughout the maintenance period. It may be only your account. Toggling airplane mode is a good start. Then contact support.
  • Fizzy
    Fizzy Posts: 10,930 ✭✭
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    Try restarting your phone.

    Also enable airplane mode for 20 secs, then disable it.

     

    If those don't work, you should contact Fizz support.

  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
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    Everyone should remember that Fizz is still in a stabilization period.
    The major maintenance should be completed by July 31st.
    It does not mean that it would fix all issues. Actually it might create new issues.
    .
    "What can I expect during the stabilization period?
    Expect a few technical hiccups. Other outages are also a possibility.
    Examples of potential technical issues:
    Interrupted connection for unknown periods of time.
    Intermittent or slow service.
    A few missed texts or dropped calls.
    Connection to the 3G/4G/HSPA+ network rather than the LTE network.
    "
    (https://fizz.ca/en/faq-stabilization-period)
  • Whizz
    Whizz Posts: 19,191 admin
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    Hello Gabriel,
    I am sorry for this situation.
    Are you still experiencing those issues? If yes, please reach us by chat so we can assist you further regarding this.
    Catalin
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