Answered question

You have reached the maximum number of credit cards allowed on an account. BUT i don't have any payment methods.

i have delete the cookie but it doesn't work.
i still cannot order a sim card

Zhou
Zhou

Zhou

User level
Level
0
1 / 100
point
Mike
Mike

Mike

User level
Level
4
5000 / 5000
points

This is a security feature. You need to contact the support to reset the limit.

CHAT

Go to this page https://fizz.ca/en/contact-us, if you are not connect login

Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

FACEBOOK

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

CONTACT FORM

You can also fill a contact form from your account Once logged in, from the account panel go to My Profile → Contact Form (the subject are limited) and fill out the form and someone will email you back.

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Other answers

Whizz
Whizz

Whizz

User level
Level
4
5000 / 5000
points
Team

Hi Zhou,

In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. Please check the info provided on the following link: https://fizz.ca/en/contact-us.

Enjoy your day!
Radu