Answered question

Ordering a sim card

Hi. I'm trying to order a sim card, but it doesn't work. I was written: "There's a problem. Please try again." What can I do?

Lauriane
Lauriane

Lauriane

User level
Level
0
1 / 100
point

There is a system maintenance going on this could cause the issue of ordering a sim

Please note the following dates:
Some features in your Fizz account will be temporarily unavailable from July 28 to July 31.
Sporadic interruptions of your mobile services (calls, texts and data) may occur throughout the day of July 31st.
https://fizz.ca/en/faq-stabilization-period

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Other answers

Fizzy
Fizzy

Fizzy

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Level
4
5000 / 5000
points

Clear your browser cookies/cache and retry using incognito mode.

You may also try using another browser on your computer.

Stéphane
Stéphane

Stéphane

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Level
3
3261 / 5000
points

Ordering a SIM card is not on the list of potential problem during Maintenance.
It's probably more related to a browser issue. Either change browser or activate privacy mode.

@Lauriane: I forgot to tell you, if you need a referral code in order to have 25$ on your 2nd payment, this is mine K61CD, it is important to use it when you create your plan, at the end of the procedure when the taxes are shown.

Stéphane
Stéphane

Stéphane

User level
Level
3
3261 / 5000
points

@Lauriane, were you finally able to order your SIM card ?
If you don't have a reference code code here is one:
PEM01
Thanks in advance, and welcome in our community