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my home internet has been down for 4 days, i already messaged support and i did all the unplugging and resetting..?

I already contacted support many times and i still get same answer of unplugging modem. i have been doing this since thursday, i even reset. Now no one is responding to me anymore to help...

Afroja
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Afroja

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Afroja
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Afroja

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i don't know if the technician checked, i just got the internet last saturday and don't have it since thursday... i've been contacted support by fb chat and they keep repeating "unplug or reset" now they do not even respond, i sent a complaint but if this continues i will for sure cancel this service. At this point seems like i am paying for nothing, not even a good support.

You had internet for a few days, so the signal was good. Are you in the Montreal area?
I would keep contacting the support if unplugging and resetting doesn't help. Maybe the modem is defective and needs to be replaced.

Afroja
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i am in the laval area. I contacted support and no one is responding. i don't even have the chat icon anymore and i have been trying through facebook. no one has gotten back to me today...

Afroja
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just finished the chat.... they were gonna send a technician but their times are very limited and i work so they weren't able to provide something with my availabilities and they wanted me to wait till saturday for a morning availability. I cancelled the service but they are reimbursing me at least. pretty disappointed...