Answered question

International call

Hey there!
I bought 1000 free minutes to call to Europe but it s not working:(
I can call in Canada so it s not the phone ...

Thanks for your help!

Laura
Laura

Laura

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Level
0
11 / 100
points
Stéphane
Stéphane

Stéphane

User level
Level
3
3261 / 5000
points

Also make sure you did not add this in the 48 hours before your next billing.
In any case, you can contact Fizz support by Messenger
https://fizz.ca/en/contact-us

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Other answers

Mike
Mike

Mike

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Level
4
5000 / 5000
points

Did you active them during the activation of your plan or you modified your plan later on

If you activate during the configuration of your plan, check you transaction to be sure that is included and you pay for it. If this is the case, contact the support

If you modified your plan, you need to wait your next billing cycle.

I have it to call Europe, and I do not have problems, I also use it in USA since I have U.S.+Canada coverage

Leifuer
Leifuer

Leifuer

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Level
3
4858 / 5000
points

Try to check whether you lock the "international call" feature in your plan.

By default it is unlocked..

Good luck!

Laura
Laura

Laura

User level
Level
0
11 / 100
points

Thanks for all your answers !

Yelena
Yelena

Yelena

User level
Level
4
5000 / 5000
points

So what was the issue?