Unanswered question

Trying to change payment methods!!

I tried changing my payment methods from my current Mastercard to my new Mastercard, I keep getting an error saying the billing address did not match which is impossible because I wrote it exactly as it is registered on my credit card and I'm not an idiot, I know what my address is. I kept trying to add it and now I get an error saying that there are too many credit cards added to my account.. So I guess it's bugged from trying to add it too many times even though it failed. I assume I need to contact customer service now so that they reset that limit, but how will that help me when I keep getting the same billing address problem? At this point I think I am going to cancel my plan with Fizz and go elsewhere. Really annoyed as it shouldn't be a headache to simply change my payment method over!! Just happy I didn't finish my subscription to their home internet.

Eric
Eric

Eric

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Answers

Contact support first to reset the limit. Then you can also check with them for the address. Fizz uses google maps and if your address is not an exact match of how google maps displays it (suggested address when you do a search), then it fails.

Whizz
Whizz

Whizz

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Team

Hi Eric,

I am truly sorry for everything you are experiencing. Can you please contact us via Facebook Messenger or Live Chat? Here you can find the steps to access the Chat Bubble: https://fizz.ca/en/contact-us .

We will reset the limit for your account and we will more than glad to guide you through the process.

Thank you for your understanding.
Have a good one!
-Bogdan

I hope you were able to reach Fizz customer support.

 

You can send a message by facebook: https://facebook.com/fizzca

 

Or you can use Fizz chat. Make sure that:

  • You're logged into your Fizz account.
  • You're active on a help page such as https://fizz.ca/en/contact-us
  • Simply click on the chat bubble that appears at the bottom on the right.
  • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
  • You have disabled any ad blockers in your browser.

If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

When entering your new credit card, here is helpful info posted by Fizz

 

https://fizz.ca/en/faq/what-payment-methods-can-i-use

 

 

 

You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).

 

Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.

 

The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.

 

 

If a message informing you that you have reached the maximum number of attempts pops up, you'll have to contact our Customer Service team to clear things up: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours